📦 Return & Refund Policy | takepremium.shop

Effective Date: April 2025

Welcome to takepremium.shop – your trusted destination for quality products delivered globally! We are committed to ensuring you have a smooth and secure shopping experience.

Please take a moment to read our Return and Refund Policy. It’s designed to protect both our valued customers and our business from misuse.

🔁 Returns Policy

At takepremium.shop, we only accept returns and process refunds under specific and verifiable circumstances.

✅ Eligible Return Reasons:

You may request a return or refund only if one of the following applies:

  • You received a wrong item

  • The product was damaged in transit (clear evidence required)

  • The item is significantly different from the description

  • Your order has not been delivered within 45 business days

❌ Non-Returnable Situations:

We do not accept returns or refunds in the following cases:

  • Change-of-mind after purchase

  • Wrong size/color selected by the customer

  • Items damaged after delivery

  • Claims of damage without photo proof within 24 hours of delivery

  • Products altered, used, or handled incorrectly

  • Fraudulent claims (e.g. intentional damage or tampered images)

🚨 Note: All returns are subject to review and verification. We reserve the right to decline any claim that appears suspicious or lacks proper evidence.

📸 Evidence Requirement for Claims

To protect both parties, all damage-related claims must include the following:

  1. Clear photos of the item within 24 hours of delivery

  2. Photos of the outer packaging and shipping label

  3. A brief written explanation of the issue

📦 In some cases, a video of unboxing may be requested for verification.

🕒 Return Request Timeframe

All return requests must be submitted within 7 days of delivery.
Requests made after this period will not be accepted.

💰 Refund Process

Once your return request is approved:

  • We will either offer a full refund, partial refund, or a replacement, depending on the case

  • Refunds are processed to your original payment method within 7–10 business days

📦 Return Shipping

  • In rare cases where a return is needed, we may request the product to be shipped back

  • Return costs may be covered by us only if the fault is verified on our side

  • We do not cover return costs for non-eligible or customer-error returns

📬 Late or Missing Orders

If your item has not been delivered within 45 business days, please contact us. After verifying the tracking and supplier records, we’ll issue a full refund or resend the item.

🛡️ Fraud Prevention Notice

For security and transparency:

  • All claims are reviewed thoroughly using timestamps, product photos, supplier records, and shipping scans

  • False claims may result in denial of refund and permanent ban from future purchases

We work with secure global suppliers and use advanced verification systems to track every order.

🙌 Our Commitment

Your satisfaction is our priority, but your honesty is equally valued. We aim to handle every case fairly and promptly — ensuring a smooth experience for genuine customers. 💙

📩 Contact Us

If you have any concerns, contact us at:
📧 khantradecommerce@gmail.com
We’re here to assist you —   24/7

Thank you for choosing takepremium.shop.
We appreciate your trust — and we’ve got your back!

 

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